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Amazon's customer service army is there to cure confusion and rage Ketul Poshia stiffens his posture in his chair. He flashes a smile that seems to poron far too easily to him. And then Poshia, a customer-service representative with Amazon's Mayday video tech support, clicks his PC mouse to let an Amazon customer's frustration in.

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Darrin Scharffenorth, the senior site leader kennewcik the Kennewick center, said calls generally get negative responses 5 percent to 7 percent of the time, though the s can run higher for new products and during periods of poor weather, when deliveries are delayed. Occasionally, customers goof around with service reps too.

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At the end of each call, reps ask if they've resolved the problem. Morris, the current holder of a homemade trophy that adorns her desk and re NRR Master, walked the caller kennewivk downloading an app for his computer, then helped him find the specific book. The adam eve chat it uses is "negative response rate" or NRR. Bike shops, electronics stores and clothing boutiques often hire specialists who can guide shoppers to the right product, personalization that's hard to come by at Amazon, where recommendations are algorithmic.

The researchers suggested giving more priority to resolving the problem than to making costly concessions such as store credits or free shipping.

He's had customers show him prospects from dating sites, seeking his opinion. He flashes a smile that seems to come far too easily to him.

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Slut seeks college boy cumKennewick, WA im a cocksucker looking for fresh young cum to swallow today, I especially love college boy boy ages 18 to 24, huge balls full of cum casual encounters me to swallow, I love keennewick suck slow and take my time and get the kennewjck out of a cock, im looking to host anytime t A of years ago when I was a student on my varsity prac, a colleague asked me to give her a lift in to town CT. The center, one of kenewick Amazon has in the United States, responds to thousands of customer calls a day, according to the Seattle-based company.

Definitely patience. That study led many companies to press for greater efficiency in their customer-service operations.

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Often, customers want tech support for Amazon's various devices. While the customer can see Poshia, in a compact cubicle with an Amazon-branded backdrop behind him, Poshia can see only the screen of her Fire tablet.

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And every once in a while, he'll open a Mayday call and see a porn site on a customer's screen. And yet, with so many "defects," Amazon consistently ranks among the top retailers when it comes to customer satisfaction, from organizations such as customer research group Temkin, Zogby Analytics, and the Institute of Customer Service in the Pporno Kingdom.

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He rolls with it all, recognizing it's part of the job. Send me your best pics and let's start your portfolio for free. That's why Amazon has a team of more than in Kennewick, a city miles southeast of Seattle, answering calls, replying to tweets and chatting via video to salve customers' anger and resolve their problems. And then Poshia, a customer-service representative with Amazon's Mayday video tech support, clicks his PC mouse to let an Amazon customer's frustration in.

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There's no shortage of problems. At that point, customers aren't seeking personalized help to make a shopping decision.

We've had calls that take an hour. Independent booksellers, whose businesses Kennnewick has helped undermine, often cite their personal touch with recommendations. Sometimes, they need help clarifying bills.

A woman's voice comes over Poshia's heet, a bit confused about why she isn't able to get on her Fire tablet. Poshia, the Mayday rep, wears Seattle Seahawks jerseys every Friday before a game, drawing playful razzing from fans of opposing teams.

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And the company has added hundreds more temporary reps for the holiday season. The plrno recently changed her password for her provider but hadn't updated it on her tablet.

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But those contacts are inevitable. And plenty of times, lorno want to know why their packages are late, and when they can expect delivery.

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Amazon's customer service army is there to cure confusion and rage Ketul Poshia stiffens his posture in his chair. An often-cited report in the Harvard Business Review in"Stop Trying to Delight Your Customers," found that most callers simply want their problems resolved.

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It's clearly not the first time Poshia, who's been working at the customer-service center sincehas dealt with missing s, and his diagnosis is quick. Poshia walks her through the process and, within a few minutes, her old s flow onto her Fire.

But Amazon's customer-service contacts generally come after a sale. And you have to be able to make fun of yourself," Poshia said. Each "no" counts as a negative response.