If an agent has requested help, you see a red flag next to the name and a private message far right chzt the agent entered one.
Monittor can view the added chat monitors listed in the Chat Monitor section. Who can Monitor Chats? In the Choose a Type, select a type you would like to monitor.
See Also. To send a private message to an agent as the agent is chatting with a customer, type your message in the message field and press Enter.
How to add a Chat Monitor? The agent can see your message in the chat log, cjat the message is invisible to the customer.
To add a chat monitor, do the following: In Settings, select the Automation section and click on the Chat Monitor tab. Click on the Save button to register changes. Now click on the Add button to set-up a new chat monitor.
The chat monitor opens in the Chat avenue teens Status list. Visitor : If you want to monitor a chat conversation of monifor visitor from a specific ID irrespective of any agent he converses with, then choose the Visitor Address option and enter the monitkr of the visitor in the text box.
To view a chat, click View in the Action column of the chat you want to monitor. If an agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one.
How to delete a Chat Monitor? IP Address : If you want to monitor the chats originated from a specific IP address then choose the IP Address option and enter the specific IP you would like to monitor in the text box.